Company: Link Technologies
Case No: L13021. Project: 15.30: LinkSOFT Version 15.30
Logged By: Vineshwar (Edge Business Solutions) on behalf of Sanjay (Link Technologies) on 15 Apr 2024 05:48PM
Priority: Low
Product: Payroll & HR
Group: Software Defect
Time Taken: 3.00
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Vineshwar
Resolve By: Friday, 10 May 2024 05:48 PM [146 days since logged date]
Status: Closed
Subject: Restrict users from updating the "Employee Profile -> General -> Residential Address" data as this causes the bank file to fail.
Summary:    
Restrict users from updating the "Employee Profile -> General -> Residential Address" data. Incorrect data or special characters cause issues in the ANZ Transactive Bank file, which fails.

Audit Notes:Edited by sanjay on 13/05/24 13:46. Edited by sanjay on 02/05/24 15:11. Edited by sanjay on 17/04/24 14:32. Edited by sanjay on 17/04/24 14:21. 
17 Apr 202402:32PM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 19-04-2024 04:21 PM

Teams - Vineshwar and Sanjay

  1. The only issue is the "comma" in the fields used in the bank file, example, Address, Employee Name etc.

The issue is that the Banks are using a "CSV" file for Upload. 

To resolve, update documentation to clearly state that "If you use a bank that uses CSV format to upload banking data, you cannot use the "commer" delimer in fields used for banking".


17 Apr 202402:32PM Comment 2 by Sanjay (Link Technologies) Case L13021 added to project 15.40
02 May 202403:11PM Comment 3 by Sanjay (Link Technologies) Case L13021 added to project 15.30
02 May 202403:11PM Comment 4 by Sanjay (Link Technologies) ETC was changed from 15/04/2024 to 10/05/2024
09 May 202410:31AM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 15-05-2024 12:24 PM Time Taken: 3.00 Notes: Edited by sanjay on 09/05/24 10:32. 
Documentation has been updated at this link.

09 May 202411:36AM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 15-05-2024 01:36 PM
Closing case.

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L13021 in the subject line of all emails regarding this issue.

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