Company: Link Technologies
Case No: L11669. Project: 10.10: LinkSOFT Version 10.1
Logged By: Rashna (Edge Business Solutions) on 16 Aug 2019 09:12AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 6.00 (Weight: 6.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Rashna, Sanjay
Resolve By: Saturday, 17 August 2019 12:00 AM [1924 days since logged date]
Status: Closed
Subject: Users are unable to log into POS if the "Licence Expiry Date" has elapsed for "Modules" not been used.
Summary:    

Hi Sanjay,

I have replicated this case in version 10.147.

Server : 10.0.0.14
Database: LINKSOFT-DEMO-10-RASHNA

Steps to Replicate

  1. EFT Licence
    1. EFT user licence issued = 1
    2. Licence used = 0
    3. Licence Expiry Date = 01/01/2019
  2. FCI Licence
    1. FCI user licence issued = 0
    2. Licence used = 0
    3. Licence Expiry Date = 01/01/2019

  3. Valid licence modules have the "Licence Expiry" date as 01/10/2019.

When a user logs into POS, system prompts message that the licence is invalid for EFT and FCI. This is occurring because the we have passed the "Licence Expiry Date" 

This issue occurs when a client upgrades to version 10. Fiji team does not alter the "Expiry Date" for modules that have not been purchased.


__________________________________________________________________________________________________________________________

LBP had been upgraded successfully and license applied, when the user logged into POS login fails.

Message:

  • Module EFT - User licence has expired.
  • Module FCI - User licence has expired.

LBP has not purchase those modules.

The system is some-how checking the expiry dates of these modules and thus displaying that error message in POS. When the expiry date was changed to 31/01/2020, the system allowed the user to login.



Audit Notes:Edited by sanjay on 27/08/19 13:42. Edited by rashna on 16/08/19 09:12. Edited by rashna on 16/08/19 09:10. Edited by rashna on 16/08/19 09:07. 
16 Aug 201909:13AM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 19-08-2019 12:00 AM Time Taken: 1.00

Hi Sanjay,

Assigned for review.


16 Aug 201910:32AM Comment 2 by Rashna (Edge Business Solutions) Case 11669 added to project 10.14
16 Aug 201910:35AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 16-08-2019 10:35 AM Time Taken: 4.00

Development work for this case has been completed.

The change will be available in version: 10.148 and V11.0.20190816

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Changed Licence check procedure to ignore licences that have Zero usage

2. The issue was caused by:

  1. Change in licence usage process did not account for this scenario

3. Next Step:

  1. UAT

16 Aug 201910:45AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 16-08-2019 10:45 AM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1

Create and request demo licence.

  1. EFT Licence
    1. EFT user licence issued = 1
    2. Licence used = 0
    3. Licence Expiry Date = 02/10/2019
  2. FCI Licence
    1. FCI user licence issued = 0
    2. Licence used = 0
    3. Licence Expiry Date = 02/10/2019 


Users should be able to login to POS and BO
Pass
2

Update licence as below

  1. EFT Licence
    1. EFT user licence issued = 1
    2. Licence used = 0
    3. Licence Expiry Date = 10/02/2019
  2. FCI Licence
    1. FCI user licence issued = 0
    2. Licence used = 0
    3. Licence Expiry Date = 10/02/2019
Users should be able to login to POS and BO 
Pass
3

Update licence as below

  1. EFT Licence
    1. HRM user licence issued = 1
    2. Licence used = 1
    3. Licence Expiry Date = 10/02/2019
  2. HRM Licence
    1. EFT user licence issued = 1
    2. Licence used = 1
    3. Licence Expiry Date = 10/02/2019
This should disallow login to POS and BO		Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 10.0.0.148
  3. Setup: Demo
  4. Server : 10.0.0.18
  5. Database: LINKSOFT-DEMO-10-RASHNA

Next Step: 

  1. Closure

    20 Aug 201910:32PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 20-08-2019 10:32 PM
    Thanks Rashna

    09 Oct 201908:17AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - Cleared queue due to large number of calls
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11669 in the subject line of all emails regarding this issue.

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