Company: Link Technologies
Case No: L12831. Project: 14.50: LinkSOFT Version 14.50 - March 2023
Logged By: Vineet (Link Business Solutions) on behalf of Sanjay (Link Technologies) on 24 Jan 2023 12:00PM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 5.00 (Weight: 4.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Vineet
Resolve By: Friday, 10 February 2023 05:02 PM [667 days since logged date]
Status: Closed
Subject: Incorrect PAYE deducted for the 1st PAY in 2023.
Summary:    

Instructions: {Remove this section (Instructions) before saving}

  1. Add a subject in the format {Brief title for the change} for {Registered Company Name}
  2. Explain in detail what the issue is about.
  3. Clean up the case header and ensure blank lines and formatting is neat. The case should contain relevant statements only. 
  4. Clearly label the document so it is easy to reference the paragraphs, tables, and figures
  5. Assign the case to Sanjay for completion
  6. Refer to Helpdesk Policy, Licence Policy, and EULA and your reseller agreement for further details

-----------------------------------------------------------

Section A. Describe what the issue is about. Include Error Message (and screenshots (600px x 800px 100kb max size)

PAYE was deducted incorrectly for employees when the first fortnightly pay in 2023 was created as of 15/01/2023. Expected PAYE was $138.46. The system deducted PAYE of $250.30.


Section B. Relevant History Information: Any information relevant to this issue.

The issue has been reproduced on https://linktechnologies.com.au/DEMO-LinkSOFT-LBS/ .

Company Name: Link Technologies - Demo


Section C. The issue can be reproduced by performing the following steps: 
  1. Setup and employee E1113 with a Salary of $50,000 / annum
  2. This employee does not have any allowance or deductions nor does this employee have any previous employment details.
  3.  Created the first Normal pay in the year 2023 for Pay Team FTN. Pay Date 15/01/2023
  4. PAYE that should have been deducted $138.46. Below is the cumulative formula

Annual Gross: $50000
Annual PAYE: $3600 (Using the tax table)
No of Pays in Year: 26
PAYE Per Pay: $3600/26 = $138.46
PayNo: 1
Previous PAYE: $0
PAYE this Pay: (1 x 138.46) = 138.46

    Audit Notes:Edited by sanjay on 17/02/23 11:31. Edited by vineet on 24/01/23 12:00. 
    24 Jan 202302:02PM Comment 1 by Sanjay (Link Technologies) Assigned To: Vineet (Link Business Solutions) Followup Date: 24-01-2023 07:57 PM Time Taken: 3.00 Notes: ETC extended from: 25/01/2023 to 24/01/2023

    Hi Vineet,

    The issue here is that the "Pay Run Date" of the 15th is considered the second pay of the year. For Fortnightly, you would need a Pay Run date of 14th Jan 2023 so the system knows that there is no History Pay to allow for.

    I have changed the Pay Team Pay Run Date to the 14th in your environment and calculated the Tax. See figure 1 below.

    Figure 1 - Tax Calculation for fortnightly for 1st Pay

    Let me know if there's anything else I can help with.


    25 Jan 202307:13AM Comment 2 by Vineet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 26-01-2023 10:00 AM Time Taken: 0.50

    Hi Sanjay

    Your comments are noted. However, previously this was being handled differently. Below is how the system would calculate. From the 1st pay run date of the year, for fortnightly, the system would add 14 days until the end of the year to get the number of pay. 

    Figure 1.1: No of pay calculation up to version 11


    Secondly, when the Tax Reconciliation Report (Fiji PAYE >= 2013) is executed, it still shows PayNo as 1. This was previously calculated so in this case it should show 2 so consultants know what the issue here is


    Figure 1.2 Tax Reconciliation Report (Fiji PAYE >= 2013) for Employee E113 showing Pay No as 1 instead of 2



    01 Feb 202311:09AM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 10-02-2023 05:02 PM Time Taken: 1.00 Notes: ETC extended from: 24/01/2023 to 10/02/2023

    Hi Vineet,

    Notes below:

    1. The 1st pay for the year is calculated from the Year Start date and is within the first 14 days.
    2. The Pay number comes from the Pay Teams and is user defined

    The 15th of Jan 2023 is not within the first fortnight, which means we have to either use "14-day intervals from Year Start", or "Calculate the number of previous pays". Maybe this can be a rule or configuration.

    I'll check what we did previously in Version 13.


    02 Feb 202304:01PM Comment 4 by Sanjay (Link Technologies) Case L12831 added to project 14.50
    07 Feb 202302:36PM Comment 5 by Vineet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 07-02-2023 08:34 PM Time Taken: 0.50

    Bula Sanjay

    We have explained this to the client and we will notify to the existing clients as well.

    Thanks for your continuous support

    Vineet Ram


    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12831 in the subject line of all emails regarding this issue.

    Document size: 315.3 KB
    For call complaints, please contact the Managing Director of the company using this form