Company: Link Technologies
Case No: L12363. Project: 13.03: LinkSOFT version 13.03
Logged By: Alvis (Link Technologies) on 17 Aug 2021 08:33AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 5.00 (Weight: 5.00)
Version: 13.00.0827
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay, Sitla, Vineshwar Prasad
Resolve By: Tuesday, 17 August 2021 11:42 AM [1192 days since logged date]
Status: Closed
Subject: Data not displayed on Shift Close Report
Summary:    
1. Problem Details

Data not displayed on Shift Close Report - Shift# LTSH0001267;
  1. User
  2. Shift Number
  3. Amounts
2. Environment Details

Version - 12.43.0701.GA
Audit Notes:Edited by sanjay on 27/08/21 13:04. Edited by sanjay on 27/08/21 13:03. Edited by alvis on 17/08/21 08:33. 
16 Aug 202111:42AM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Vineshwar Prasad (Edge Business Solutions) Followup Date: 17-08-2021 11:38 AM Time Taken: 1.00 Notes: ETC extended from: 17/08/2021 to 17/08/2021
Bula Team,

We did a Team Viewer meeting and worked on the case.

We verified the Shift Close Report (80mm) with Rani. The following details are missing from the report;
  1. User details
  2. Shift details
  3. Shift Summary
  4. Banking
We have taken a copy of the Database to diagnose the issue internally. We will update this case once we get the details of the issue.

Regards
Vineshwar Prasad

16 Aug 202111:47AM Comment 2 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Vineshwar Prasad (Edge Business Solutions) Followup Date: 17-08-2021 11:42 AM Time Taken: 1.00 Notes: ETC extended from: 17/08/2021 to 17/08/2021
Bula Team,

We have set up an environment internally with the copy of the Database. The following has been done;
  1. Upgraded the Database to version 12.43.0702.GA
  2. Tested the report - the issue remains
  3. Upgraded the Database to version 12.51.0813.GA
  4. Tested the report - the issue remains

We will get our technical team to diagnose further and advise.

Regards
Vineshwar Prasad


17 Aug 202108:33AM Comment 3 by Alvis (Link Technologies) Case L12363 added to project 12.52
17 Aug 202108:36AM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 17-08-2021 02:33 PM Time Taken: 1.00
PART A - Development work for this case has been completed.

1. The change will be available in version:12.51.0817 & 12.52.0817

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Cash OUT records caused data conversion issues in generating shift close report. This has been corrected.

3. Affected Areas:

  1. Shift close report

4. The issue was caused by: 

  1. data conversion with shift close report

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation):UAT

  1. Download patch from this link
  2. UAT


23 Aug 202103:05PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 23-08-2021 08:58 PM Time Taken: 2.00
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
 1
  1. Upgrade database to version 13.0
 Pass 
 2

 2. Generate a "Shift Close" report for shift LTSH0001267 from LinkWEB and LinkPOS. Validate that the following details are in the report:

  1. User details
  2. Shift details
  3. Shift Summary
  4. Banking
 Pass 

Environment Details

  1. OS version:
  2. Application version: 13.0.813.RC1
  3. Setup on:
    1. Server:LinkQA4 
    2. Database: CLIENT-DAILYSTOP-LINKSOFT
    3. LinkSOFT URL: HTTP://10.0.0.13/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure


24 Aug 202101:21PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 24-08-2021 07:20 PM
Thanks Rashna

Attachments:
General Documents - Case: L12363:Shift Close-80mm.pdf
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12363 in the subject line of all emails regarding this issue.

Document size: 9.2 KB
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