Company: Link Technologies
Case No: L11844. Project: 11.40: LinkSOFT Version 11.4
Logged By: Alvis (Link Technologies) on 02 Dec 2019 11:56AM
Priority: High
Product: Framework
Group: Enhancement
Time Taken: 13.00 (Weight: 13.00)
Version: 11.4.0302
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Monday, 02 December 2019 12:00 AM [1816 days since logged date]
Status: Closed
Subject: Automatically unlock user after 10 minutes
Summary:    Automatically unlock user after 10 minutes
Audit Notes:Edited by alvis on 03/12/19 12:05. 
02 Dec 201912:02PM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 02-12-2019 03:56 PM Time Taken: 8.00

Development work for this case has been completed.

The change will be available in version:11.4.1202

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. When a user logs in or Recovers password from LinkWEB, we unlock the user if the attempt window is after 10 minutes.
  2. Removed process "ESS002" that modifies users in a background process. The user create function has been moved to "Employee Maintenance" form

2. Affected Areas:

  1. Employee Maintenance - Create new employee, make employee inactive
  2. Upload employee from excel sheet
  3. Invalid login attempts to make the user locked out. Login after 10 minutes should automatically unlock the user.

3. The issue was caused by:

  1. Item 1.1 - Improvement
  2. Item 1.2 - process was modifying users causing the users to be unapproved in a multi-company environment. This process was also unlocking the user which bypassed the 10-minute window.

4. Notes: 
5. Next Step: UAT


02 Dec 201903:06PM Comment 2 by Development Assigned To: Rashna (Edge Business Solutions) Followup Date: 02-12-2019 07:06 PM Time Taken: 1.00 Notes: Created from the WEB url sent to: Sanjay@LinkTechnologies.com.au
Hi Rashna, please proceed with UAT

03 Dec 201908:50AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 03-12-2019 12:18 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1Validate that process ESS002 has been removed and the process configurations have been migrated to "Company Administration - Configuration"Pass

2


Set the username format as "I"- Employee ID
Set the default role as - "Help Administrator"

Create a new employee as E069 and E109. The employee user accounts should be created as "Approved" and role as "All User" and "Helpdesk Administrator" 

Pass
3

Change the employee status as below

E069 - Inactive
E109 - Terminated

The user account is be marked as "unapproved"

Pass
4

Lock the user account for user E008.

  • Login in 3 minutes this should not be allowed.
  • Login in 11 minutes, user should log in

Login Failed.


5Upload an employee profile using the upload template. The user account should be created as "Approved"

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.4.1202
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step: 

  1. Correction 

    03 Dec 201912:06PM Comment 4 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-12-2019 04:05 PM Time Taken: 1.00

    Development work for this case has been completed.

    The change will be available in version:11.4.1203

    1. The following changes were made(Include Database object names, Program classes and any other relevant information):

    1. Corrected error in unlock user procedure

    2. Affected Areas:

    1. valid login attempts to make the user locked out. Login after 10 minutes should automatically unlock the user.

    3. The issue was caused by:

    1. Coding error

    4. Notes: 
    5. Next Step    : UAT


    03 Dec 201902:00PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-12-2019 06:00 PM Time Taken: 1.00
    QA Results
    Tests carried out according to requirements specified on the case header

    Test Results Summary

    Table 1 - Summarised list of issues
    NoTest DescriptionPass/Fail
    1

    Lock the user account for user E008.

    • Login in 3 minutes this should not be allowed.
    • Login in 11 minutes, user should log in

    		Pass

    Environment Details

    1. OS version: Windows Server 2012
    2. Application version: 11.4.1203
    3. Setup: Demo
    4. Server : 10.0.0.14
    5. Database: LINKSOFT-DEMO-11-RASHNA

    Next Step: 

    1. Documentation

      03 Dec 201902:36PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-12-2019 06:33 PM Time Taken: 1.00

      Hi Sanjay,

      Documentation has been updated at

      1. Link Web Application Portal - Company Administration -Processes - ESS Process
      2. Link Web Application Portal - Global Administration - User

      Thanks
      Rashna


      If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11844 in the subject line of all emails regarding this issue.

      Document size: 95.9 KB
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