Company: Link Technologies
Case No: L10508. Project: 10.10: LinkSOFT Version 10.1
Logged By: Alvis (Link Technologies) on 05 Jul 2019 02:04PM
Priority: High
Product: Point of Sale
Group: Enhancement
Time Taken: 2.00 (Weight: 2.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis
Resolve By: Friday, 05 July 2019 11:59 PM [1966 days since logged date]
Status: Closed
Subject: Unable to Upgrade OTGL Branch Database
Summary:    

Bula Vinaka Team,

We encountered the below issue while upgrading the OTGL database from V.8.1.6 to V.10.1.4.4:


The following are the Specifications of the Server:

  • Windows Server 2012 R2 Standard
  • Drive D Capacity: 465Gb
  • Processor: Intel Xeon CPU 3.07GHZ
  • Ram: 8GB

The database has been uploaded on FTP as "OTGL-LINKSOFT-10715.zip"

Please review and advise.

Regards,
Ravneet Kumar
Software Implementor


Audit Notes:Edited by alvis on 08/12/20 09:44. Edited by alvis on 19/09/19 09:03. Edited by alvis on 19/09/19 08:58. 
05 Jul 201902:06PM Comment 1 by Alvis (Link Technologies) Case 10508 added to project 10.146
05 Jul 201903:39PM Comment 2 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 05-07-2019 03:39 PM Time Taken: 2.00

Hi Ravneet,

I have investigated the database and found an inconsistency.

Please apply the script below then continue with the upgrade.

The script has been included in version 10.146.

regards
Alvis

-------------Script below -----------

IF  EXISTS (SELECT * FROM sys.indexes WHERE object_id = OBJECT_ID(N'[dbo].[HR_EMP_TRAINING]') AND name = N'PK__HR_EMP_TRAINING__3631FF56')

ALTER TABLE [dbo].[HR_EMP_TRAINING] DROP CONSTRAINT [PK__HR_EMP_TRAINING__3631FF56]


19 Sep 201909:03AM Comment 3 by Alvis (Link Technologies) Case 10508 added to project 10.146
09 Oct 201908:17AM Comment 4 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - Cleared queue due to large number of calls
08 Dec 202009:44AM Comment 5 by Alvis (Link Technologies) ETC was changed from 05/07/2019 to 05/07/2019
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L10508 in the subject line of all emails regarding this issue.

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