| Subject: | Add the ability to include email addresses in the Case Notifications |
| Summary: | In order to add an email address to a case notification, we have to create a user. We need the ability to add an email address without creating a user. Reason: When a prospect is being handled, we do not want to create a user until the prospect becomes a customer, however, we still need the prospect to be notified of the case movements. |
| Audit Notes: | Edited by sanjay on 08/05/20 14:00. |
| 08 May 2020 | 01:47PM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 12-05-2020 01:45 PM Time Taken: 2.00 |
| Development work for this case has been completed. The change will be available in version:11.5.0508 1. The following changes were made(Include Database object names, Program classes and any other relevant information): - Added "Additional Email" in the user notification tab.
2. Affected Areas: - Call notification
3. The issue was caused by: - Improvement
4. Notes:
5. Next Step: UAT |
|
| 08 May 2020 | 02:00PM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 12-05-2020 02:00 PM |
| Proceed with UAT |
|
| 13 May 2020 | 12:15PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 14-05-2020 12:09 PM Time Taken: 1.00 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Create user as below: - SalesProspect.
- Email address - rashna@linktechnologies.com.au
Create a case for user SalesProspect. Add below email addresses in the "Additional Email" field in the notification tab. - Sitla@linktechnologies.com.au
- Vineshwar@linktechnologies.com.au
System should send the case notification to all 3 email addresses.
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 11.5.0512
- Setup: Demo
- Server : 10.0.0.14
- Database: LINKSOFT-DEMO-11-RASHNA
Next Step: - Documentation
|
|
| 27 May 2020 | 11:00AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 28-05-2020 10:59 AM Time Taken: 1.00 |
| Hi Sanjay, Documentation has been updated at LinkSOFT\LinkWebApplicationsPortal\Helpdesk\New_Call_-_Detail.htm Thanks
Rashna |
|