Company: Link Technologies
Case No: L12929. Project: 14.90: LinkSOFT Version 14.90 - July 2023
Logged By: Vineshwar Prasad (Edge Business Solutions) on behalf of Sanjay (Link Technologies) on 24 Jul 2023 07:26PM
Priority: Medium
Product: Point of Sale
Group: Software Defect
Time Taken: 36.00
Version: 14.90.0829
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Vineshwar Prasad
Resolve By: Wednesday, 09 August 2023 11:01 AM [486 days since logged date]
Status: Closed
Subject: POS Application time-out when group by POSCASH is enabled
Summary:    
1. Problem Details

POS Application time-out when grouped by POSCASH (POS.POSCASH.ACCOUNTCODE) is enabled to "Month"

2. Error Message (screenshot of the error)

Log Message: TransactionID: LBTX0000700194 was not created. Error Message: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.



3. Environment Details

Version - 14.90.230621.GA
Audit Notes:Edited by sanjay on 07/08/23 16:11. Edited by sanjay on 07/08/23 16:08. Edited by sanjay on 07/08/23 15:47. Edited by sanjay on 07/08/23 15:33. Edited by sanjay on 24/07/23 19:26. 
24 Jul 202301:30PM Comment 1 by Sanjay (Link Technologies) Case L12929 added to project 15.00
24 Jul 202306:22PM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 25-07-2023 07:58 PM Time Taken: 6.00 Notes: ETC extended from: 24/07/2023 to 25/07/2023
Hi Vineshwar, Laucala Bay Pharmacy issue is because they have 95,000 customers and the Customer table is defragmented to 98.8 %

Once we defragment the index, the new record will be created fairly quicky

Figure 1 - Customer Table fragmentation



24 Jul 202307:26PM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 25-07-2023 09:23 PM Time Taken: 12.00 Notes: ETC extended from: 25/07/2023 to 25/07/2023
PART A - Development work for this case has been completed.

1. The change will be available in versions: 15.00 and 14.90.2307

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Changed logic to use FMISSQLAPI only if it is enabled
  2. Modified Integration synchronisation only if FMISSQLAPI is enabled

3. Affected Areas:

  1. Using POSCASH with Suffix creates an issue if FMIS SQL API is not enabled.

4. The issue was caused by:

  1. Design flaw

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT


PART B - Development Reference (Place descriptor for objects changed): Applied to Laucala Bay Pharmacy environment for testing.  Reindexing also completed on this DB.


07 Aug 202303:33PM Comment 4 by Sanjay (Link Technologies) Case L12929 added to project 14.90
07 Aug 202303:47PM Comment 5 by Sanjay (Link Technologies) ETC was changed from 25/07/2023 to 18/08/2023
08 Aug 202309:01AM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 09-08-2023 10:59 AM Time Taken: 12.00 Notes: ETC extended from: 18/08/2023 to 09/08/2023
PART A - Development work for this case has been completed.

1. The change will be available in version: 14.9.0810

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Before POS Transactions are transferred to FMIS, we check if there are any Masterfile records that need to be transferred. If there are, we initiate the MasterFile Process so that Transactions do not FAIL validation.

3. Affected Areas:

  1. FMIS Integration of POS transactions

4. The issue was caused by:

  1. Improvement

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation):UAT


08 Aug 202309:02AM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 09-08-2023 11:01 AM Time Taken: 6.00 Notes: ETC extended from: 09/08/2023 to 09/08/2023
The following tests were performed:

Test Setup Instructions:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Create a new customer and Process a sale for this customer.  The Validation for the FMIS transaction should not fail as the new customer will be sent before the Sale transaction is sent.

Pass

Environment Details

  1. OS version: Win11
  2. Application version: 14.90.230810
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12929 in the subject line of all emails regarding this issue.

Document size: 29.9 KB
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