| Subject: | Define purpose of "SLA Enabled" under "Helpdesk -> Category Maintenance" |
| Summary: | Hi Alvis, Please indicate the purpose of "SLA Enabled" under "Helpdesk -> Category Maintenance". Details are required for documentation. Thanks |
| Audit Notes: | Edited by sanjay on 08/12/20 09:21. Edited by alvis on 26/04/19 10:04. |
| 26 Apr 2019 | 10:04AM Comment 1 by Alvis (Link Technologies) Case 10324 added to project 11.0 |
| 26 Apr 2019 | 11:07AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 26-04-2019 11:07 AM Time Taken: 2.50 |
| Hi Rashna, When "SLA Enabled" is ticked, the following are the features: - Menu "Service Agreement" is populated for each Organization and Category combination.
- Service Agreement message is displayed on a case. The "logged by" user's organization is checked against the active "service agreement".
regards
Alvis |
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| 02 May 2019 | 12:36PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 02-05-2019 12:36 PM Time Taken: 2.50 |
| Hi Sanjay, Documentation for the case has been updated under Link Web-> Helpdesk -> Category Thanks
Rashna |
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| 01 Jun 2019 | 08:30AM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 01-06-2019 08:30 AM Time Taken: 1.50 |
| Thanks Rashna |
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| 09 Oct 2019 | 08:17AM Comment 5 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - Cleared queue due to large number of calls |