We need "Days Overdue" and "Days Since logged" to assist with managing outstanding cases.

This will help identify cases that have not been resolved and allow us to prioritise.

1. The change will be available in version: 15.20

2. The following changes were made (Include Database object names, Program classes, and any other relevant information):

1. Changed "Outstanding Cases" to "Overdue Cases" when the ETC has past and highlighted the backcolor to RED
2. Changed title for OPEN Cases to "Open Cases" and highlighted the backcolor to Green (3)
3. Added two columns, one for "Days Overdue" and another for "Days Since logged"

3. Affected Areas:

1. Helpdesk Outstanding Cases Alert

4. The issue was caused by:

1. Improvement

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

PART B - Development Reference (Place descriptor for objects changed):
Figure 1 - Sample Alert

Added Logged Days t the Main Case Screen

Figure 1 - Logged Days added

Environment Details

1. OS version: Win11
2. Application version: 15.20
3. Setup on:
   1. Server: LinkQA4
   2. Database: LinkSOFT
   3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
4. Login Details: Standard username and password for user "admin"

Next Step: Closure