| Subject: | Improve Customer Survey process and response analysis |
| Summary: | We intend to use customer surveys to improve the "Link Technologies" brand. in order to do this we need the following features: - View customer satisfaction by This Year, Last Year, Last 3 Months, Last 6 Months, Last 12 Months etc
- Ability to clean surveys that have no responses
- View satisfaction rating by Organisation
- Separate Survey Setup and Response forms
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| Audit Notes: | Edited by sanjay on 11/09/19 15:55. |
| 29 Apr 2019 | 09:46AM Comment 1 by Sanjay (Link Technologies) Case 10328 added to project 11.0 |
| 29 Apr 2019 | 10:42AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 29-04-2019 10:42 AM Time Taken: 17.50 |
| Development work for this case has been completed. The change will be available in version: 11.0.0429 1. The following changes were made(Include Database object names, Program classes and any other relevant information): - Added a new form for Survey Setup
- Changed Survey Response to show ALL, Last Year, This Year, 3,6 and 12-month analysis
- Added better analysis to "Customer Status" view similar to 1.2 above
- Added ability to clean up unused surveys
2. The issue was caused by: - Improvement
3. Next Step: - UAT
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| 30 Apr 2019 | 12:08PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 30-04-2019 12:08 PM Time Taken: 2.50 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Users with access to "Survey Setup", should be able to - Add new questions.
- Delete questions (Cleanup unused surveys)
| Pass | | 2 | Changed Survey Response to show ALL, Last Year, This Year, 3,6 and 12-month analysis. - Add case 9393 to the survey.
- Submit response for the survey.
- The response should be updated for results of "Yes/No" questions and "5Star" questions should be updated for "3Months", "6Months", "12Months" and "This Year"
| Pass | | 3 | Added better analysis to "Customer Status". Customer Status should show the satisfaction percent for "3Months", "6Months", "12Months" and "This Year"
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 11.0.429
- Setup: Demo
- Server : 10.0.0.14
- Database: LINKSOFT-DEMO-11-RASHNA
Next Step: Documentation
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| 02 May 2019 | 10:14AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-05-2019 12:00 AM Time Taken: 3.50 |
| Hi Sanjay, Documentation for the case has been updated under - LinkWeb -> Helpdesk-> Customer Status
- LinkWeb -> Helpdesk Survey -> Survey Setup
- LinkWeb -> Helpdesk Survey -> Question/Response
- LinkWeb -> Helpdesk Survey -> Manage Survey
Thanks
Rashna |
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| 06 May 2019 | 01:36PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-05-2019 01:36 PM Time Taken: 1.50 |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |