Company: Link Technologies
Case No: L13077. Project: 15.60: LinkSOFT Version 15.60
Logged By: Sanjay (Link Technologies) on 03 Oct 2024 02:06PM
Priority: High
Product: Framework
Group: Software Defect
Time Taken: 8.00 (Weight: 10.00)
Assigned To: Development
Circulation: Development, Sanjay, Sitla, Vineshwar Prasad
Resolve By: Thursday, 03 October 2024 08:03 PM [121 days since logged date]
Status: Closed
Subject: Email fails with message "Missing or Empty FROM Address" in some installations
Summary:    Email fails with message "Missing or Empty FROM Address" in some installations. This is caused when the company level "From Address" is not configured.
Audit Notes:Edited by sanjay on 29/01/25 12:17. Edited by sanjay on 14/01/25 17:41. Edited by sanjay on 03/10/24 14:06. 
03 Oct 202402:05PM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-10-2024 08:03 PM Time Taken: 8.00 Notes: ETC extended from: 03/10/2024 to 03/10/2024
PART A - Development work for this case has been completed.

1. The change will be available in version: 15.60 and 15.50.241004

2. The following changes were made (Include Database object names, Program classes, and any other relevant information):

  1. Corrected the issue where the "Email FROM Address" is picked up from the WEB.CONFIG file if the company level configuration is not set.

3. Affected Areas:

  1. Emails

4. The issue was caused by:

  1. "Email From Address" was not always picking from the Web Config when the company level configuration is missing.

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): Closure.


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L13077 in the subject line of all emails regarding this issue.

Document size: 2.8 KB
For call complaints, please contact the Managing Director of the company using this form.