 | Company: | Link Technologies | | Case No: | L12024. Project: 12.10: LinkSOFT version 12.1 | | Logged By: | Sanjay (Link Technologies) on 17 Aug 2020 04:07PM | | Priority: | High | | Product: | Point of Sale | | Group: | Software Defect | | Time Taken: | 2.00 (Weight: 2.00) | | Version: | 12.10.1020 | | Assigned To: | Sanjay (Link Technologies) | | Circulation: | Alvis, Sanjay | | Resolve By: | Tuesday, 18 August 2020 12:00 AM [1557 days since logged date] | | Status: | Closed |
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| Subject: | Pay N.o Entries Incorrect | | Summary: | Hi Alvis, Superior Roofing has raised an issue with payroll processing. There are two missing pay numbers. Could you please assist with this? I have checked the event log and no errors found regarding pay numbers. Hi Asheel Please note Pay N.o 34 and Pay N.o 27 is missing from the order. This is the second scenario where Pay numbers have played up. Kindly look into at your earliest.
| | Audit Notes: | Edited by alvis on 25/09/20 15:30. Edited by sanjay on 17/08/20 16:07. | | 17 Aug 2020 | 04:13PM Comment 1 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 17-08-2020 10:07 PM Time Taken: 2.00 | | The issue is caused by double-clicking on "Close Pay" button. This caused the process queue to be executed twice. This also caused duplicate leave accruals. We have fixed the issue by: - Do not allow duplicate entries in the queue.
- We added a check to exit pay update if the status is waiting for pay closure.
- Corrected Superior Roofing pay numbers and leave accruals. Attached script for data fix.
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If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12024 in the subject line of all emails regarding this issue.
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