Company: Link Technologies
Case No: L12817. Project: 14.30: LinkSOFT Version 14.30 - December 2022
Logged By: Vineshwar Prasad (Edge Business Solutions) on 16 Nov 2022 04:13PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 12.00 (Weight: 12.00)
Version: 14.30.1116
Assigned To: Development
Circulation: Development, Sanjay, Vineshwar Prasad
Resolve By: Friday, 18 November 2022 03:25 PM [736 days since logged date]
Status: Closed
Subject: Unable to Process Multi On-Account Payment
Summary:    

1. Problem Details

The user has advised that he is getting the below message while processing payment in POS using the Multi On-Account Payment option.

2. Error Message (screenshot of the error)

3. Environment Details

  1. Version - 13.20.1215.GA
4. Steps to Replicate
  1. Login to POS
  2. Click on Account Payment -> Multi On-Account Payment
  3. Message "Object Reference not set to an instance of an object"
Audit Notes:Edited by sanjay on 17/11/22 09:02. Edited by sanjay on 16/11/22 16:13. Edited by sanjay on 16/11/22 16:12. 
16 Nov 202204:12PM Comment 1 by Sanjay (Link Technologies) Case L12817 added to project 12.30
16 Nov 202204:13PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 16-11-2022 10:12 PM Time Taken: 6.00
PART A - Development work for this case has been completed.

1. The change will be available in version:14.30.1117

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Corrected issue with Multi-Account Payment

3. Affected Areas:

  1. Multi-Account Payment

4. The issue was caused by:

  1. Programming Issue

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT


16 Nov 202204:13PM Comment 3 by Sanjay (Link Technologies) Case L12817 added to project 14.30
23 Nov 202208:45AM Comment 4 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 23-11-2022 02:39 PM Time Taken: 6.00
The following tests were performed:


Table 1 - Test Results

NoTest CaseExpected ResultPass/FailComments
1Perform a Multi-Account payment of $10 and allocate it across 4 accounts
Should be able to allocate and print receipts for all 4 accounts
Pass
See figure 1 for receipts

Figure 1 - Receipts for 4 Multi-Account Payments

Environment Details

  1. OS version: Win11
  2. Application version: 14.30
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12817 in the subject line of all emails regarding this issue.

Document size: 178.5 KB
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