Company: Link Technologies
Case No: L12227. Project: 12.40: LinkSOFT Version 12.40 - 12.41
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 14 Apr 2021 12:02PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 3.00 (Weight: 3.00)
Version: 12.40
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Alvis, Development, Rashna, Sanjay
Resolve By: Thursday, 15 April 2021 12:00 AM [1317 days since logged date]
Status: Closed
Subject: Unable to generate Customer Balance Listing - Error: Processing ... please wait. (865)
Summary:    
PART A - Issue Details
1. Details

Unable to generate Customer Balance Listing - Error: Processing ... please wait. (865)


2. Error Message (Include screenshots of error)

On the OTGL TEST HQ Server, we generated the Customer Balance Listing with the below filters:

  1. As at Date: 14/04/2021
  2. Click on View PDF

The report has not generated yet and PDF view says Processing ... please wait. (865)

The report when viewed in Crystal, does not display anything at all.

3. Environment Details
Server Name: LINKTESTHQ 
Database name: LINKSOFT-OTGL-Training 
Application Hosted on: 
Login User ID/Password: Admin/ 12
Client Operating System: 
Version: LinkSOFT - 12.32.0409.GA 


4. Relevant History Information

5. The issue can be reproduced by performing the following:

6. Next Step: 

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Instructions - Important notes for System Issue

  1. The subject line should be clear and concise
  2. The case header should have a clear explanation of requirements with examples where possible
  3. Test plan and Pass/Fail scenarios
Audit Notes:Edited by alvis on 19/04/21 13:05. Edited by alvis on 14/04/21 12:02. 
14 Apr 202112:02PM Comment 1 by Alvis (Link Technologies) Case L12227 added to project 12.4
14 Apr 202112:06PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 14-04-2021 06:02 PM Time Taken: 1.50
PART A - Development work for this case has been completed.

1. The change will be available in version:12.40.0414

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Refactored the customer balance listing report.
  2. The report generates in less than 30 seconds using the large test database

3. Affected Areas:

  1. customer balance listing

4. The issue was caused by:

  1. Improvement

5. Notes

  1. When running the report as at Today, we can use the values stored in the customer and order tables to calculate the balance aging
  2. However, when running the report on a different date, the system needs to compute these values and will take longer to for the report to generate. 


6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

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PART B - Development Reference (Place descriptor for objects changed):

1. Changes implemented was according to the approved design (Y/N):

2. Other relevant notes:

------------------------

Instructions:
Before Development is started, ensure the following is ready:
1. The case has a clear definition of the issue or change required
2. A test plan is in place
3. Change has been approved by Sanjay

Note:
a. System Test is performed by development in the "Finalised" Development environment (http://linktechnologies.com.au/dev-linksoft-{version}
b. UAT is performed using the installation provided

19 Apr 202103:21PM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 19-04-2021 09:21 PM
Hi Rashna, proceed with UAT

19 Apr 202104:16PM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 19-04-2021 10:12 PM Time Taken: 0.50
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1Generate "customer balance listing" report as at todaypass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.40
  3. Setup: Demo
  4. Server : 10.0.0.10\CP1
  5. Database: CLIENT-OTGL-LINKSOFT

Next Step

  1. For Closure

    20 Apr 202110:29AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 20-04-2021 04:23 PM Time Taken: 1.00
    QA Results
    Tests carried out according to requirements specified on the case header

    Test Results Summary

    Table 1 - Summarised list of issues
    NoTest DescriptionPass/Fail
    1
    1. Generate the "Customer Balance Listing" as of today.
    2. Generate the "Customer Balance Listing" dated 31/03/2021
    3. Validate that is report is generated without delays
    Pass

    Environment Details

    1. OS version: Windows Server 2012
    2. Application version: 12.40.041RC1
    3. Setup: Demo
    4. Server : 10.0.0.14
    5. Database: LINKSOFT-DEMO-124

    Next Step

    1. For Closure

      21 Apr 202101:10PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 21-04-2021 07:10 PM
      Thanks Rashna

      If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12227 in the subject line of all emails regarding this issue.

      Document size: 16.5 KB
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