| Subject: | Unable to access the "Complete Survey" link in Helpdesk. |
| Summary: | Tested case in version 11.3 BETA
Steps to Replicate - Navigate to "Helpdesk Survey - Manage Survey" in the demo database.
- Go into the details of case 9239.
- Click on the "Complete Survey" link.
- The following error occurs:
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| Audit Notes: | Edited by rashna on 17/10/19 13:10. Edited by alvis on 23/09/19 14:15. |
| 23 Sep 2019 | 12:49PM Comment 1 by Rashna (Edge Business Solutions) Case 11741 added to project 11.004.BETA |
| 23 Sep 2019 | 02:17PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 23-09-2019 02:17 PM Time Taken: 2.00 |
| Development work for this case has been completed. The change will be available in version:11.004 1. The following changes were made(Include Database object names, Program classes and any other relevant information): - Corrected the javascript to load the survey page.
2. Affected Areas: - Helpdesk ~> Complete survey
3. The issue was caused by: - javascript was incorrect.
4. Notes:
5. Next Step: UAT |
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| 26 Sep 2019 | 01:05PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 26-09-2019 01:05 PM Time Taken: 1.00 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | - Navigate to "Helpdesk Survey - Manage Survey" in the demo database.
- Go into the details of case 9239.
- Click on the "Complete Survey" link.
- The link should open the survey form without errors
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 11.4.0925
- Setup: Demo
- Server : 10.0.0.14
- Database: LINKSOFT-DEMO-10-RASHNA
Next Step: - Closure
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| 17 Oct 2019 | 01:10PM Comment 4 by Rashna (Edge Business Solutions) Case 11741 removed from project 11.004.BETA |
| 17 Oct 2019 | 01:10PM Comment 5 by Alvis (Link Technologies) Case 11741 added to project 11.004.BETA |