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Frequently Asked Questions

Question 1: Users are finding when replication is enabled, inventory prices sometimes revert back to the old price.

Response : This can happen when replication data is backlogged for transmission in the branch. Example, Branch A has a price update for item A001, this data is queue for transmission. In the meantime another update is made on the head office for the same item. When the data from Branch A arrives in Head office, it will change the price for item A001. This will revert the changes done in head office with the price update from Branch A.

Resolution :

  1. This problem can be solved by ensuring that your bandwidth is capable of transmitting data with minimum backlog.
  2. Consider using the replication data "Export/Import" facility to clear backlogs.
  3. If bulk data update has been done, allow sufficient time for the queue to settle.