List of processes and its functionalities:

Process Code	Description	Default Frequency
HEL001	Helpdesk Call Actioned Today Alert. This alert sends an email to the user showing all the calls (in table form) that was updated by the user today. The email is also copied to the addresses defined in this process.	End of Day
HEL002	Helpdesk Call Analysis Alert. This alert sends an email with a list of summarised case details to the "Assigned To" user showing all open calls. The email is also copied to the addresses defined in this process.	Start of Day
HEL003	Helpdesk Call Log/Edit Notification Alert. This alert sends a detail log of a single call that has been created/modified. The alert is sent to all users relevant to this case. The email is also copied to the addresses defined in this process. Process Rules  Rule Code Description Value Caption Default Value  HEL003.FrequencyMinutes Time in [N] minutes after which the alert will be sent. A frequency of type="Minutes" and interval="[N]" minutes must be setup in menu "Company Administration ~> Frequency" [N] Minutes  30	Every 10 Minutes
HEL004	Helpdesk Open Call Listing Alert. This alert sends an email with a list of open calls to the "Assigned To" users. The email is also copied to the addresses defined in this process.	Start of Day
HEL005	Helpdesk Scheduled Tasks (maintained in menu: "Helpdesk Maintenance ~> Scheduled Tasks") are created using this process.	Every 10 Minutes
HEL007	Helpdesk Project Threshold Alert. This alert sends an email to the "Project Manager". The content of the email body is defined in the document template "Helpdesk Project Threshold Alert". The email is also copied to addresses defined in the document template and in this process. Process Rules Rule Code Description Value Caption Default Value HEL007-01 Threshold   75 HEL007-02 Threshold Type (Hours/Value) Hours	Every Hour
HEL008	Helpdesk Classification Assignment Process (maintained in menu: "Helpdesk Maintenance ~> Assignment Rules")	Every 10 Minutes
HEL009	Helpdesk Escalation Process (maintained in menu: "Helpdesk Maintenance ~> Escalation Rules")	Every 10 Minutes