Call Analysis Report  lists all helpdesk calls with  the "Status", "Duration" ,"Cost" and "Users" working on the calls.  The report allows users to analyse the progress of a call and contemplate on hours or effort needed to complete tasks.

The report has below filters.

1. Date
2. Date Type - Data is generated based on the selected "Date Type".
3. Category
4. Priority
5. Group
6. Status
7. Logged By
8. Assigned To
9. Reference
10. Group By
11. Search -This is an open text field. Users can search for records by searching for a "Word" or "Code". 

Figure 1: Call Analysis Report