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 Link Technologies - LinkSOFT Documentation 
Help > Link Web Applications Portal > Helpdesk Maintenance >
Group

Group is used to create and maintain groups which acts as the classification of a case. Group is used when logging cases in helpdesk. It type of case f or example, a case "HL001" can be a system issue ticket by case "HL002"  can be a change request case.


Users can configure the "Hours" allowed to complete a case by group. The system will automatically calculate the "Follow Up"date and time based on the configured "Time To Complete". When this time exceeds, the case is considered overdue.


Steps to create a Group:

  1. Click on the "Green Plus Sign". This will open the "Edit Form".
  2. Enter the "Description" for the group.
  3. "Display Order" determines the display order of the list where the group is used .
  4. Delete will mark a record as deleted.
    1. Deleted records will not appear in any lookups.
    2. Edit the record and "Un-tick" delete to activate a record.
  5. Click on the "Grey Arrow" to expand into the details
    1. "Time To Complete" - Enter the hours allowed to complete tasks.
    2. Add "Notes" and " Attachments ".


Figure 1: Group