Call Transfer  is used to transfer calls between companies.  "Call Transfer" page contains all calls transferred on helpdesk.

Once the call has been transferred, a new call is created in the company in which the call was transferred. Details on the call is also transferred

Notes:

1. Only  users with access to "Call Transfer" menu can transfer calls and view  transferred calls.
2. Users need to click on the "New Transfer" button and enter relevant information to complete transfer.

Figure 1: Call Transfer Listing