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 Link Technologies - LinkSOFT Documentation 
Help > Link Web Applications Portal > Helpdesk >
Contact Us
Contact Us allows external users to contact an organisation. The "Contact Us" form is a public link and is shared with the public.

The below functionalities are available:

  1. All queries sent from the "Contact Us" form will be recorded in Helpdesk under the "Contact Us" menu.  Refer to Figure 1.
  2. Users can filter the queries by "Status" and "Date".
  3. Expand into the entry to review query details.
  4. Change the status of query once it has been attended.
  5. To create a case for contact us enquires, configure the "New Call Template " for "Call Template for Contact Us"

Steps

  1. Publish the contact page for the users. Link :- /public/contactus.aspx

Figure 1: Contact US menu in Helpdesk