New Call -Simple

New Call - Simple case is to create a quick and simple case on helpdesk. Users can attach documents to the case after saving a call.

A simple case contains the following:

Logged By - Logged by is the user logging the case.
Logged Date - Logged Date is the date on which the case is logged.
Contact Name and/or number - Contact Name/Number is the name and phone details of the contact person for the case.
Select a Template - Users can select a template from the dropdown list.
Subject - Subject is the brief description for case with the main ideas.
Enter Case Information - Users can enter the details of the case in the text box.

Note:

Simple calls uses the "New Case Template".
New Case Template predefine the call components. users need to create the template before logging a case.
"Template" within the "New Case Template" is to outline the default contents of a call. This is maintained under "Document Template".

Figure 1: New Call - Simple