Projects

Project management is a tool to group project tasks and assist project manager's produce project status reports.

The project management system in HELPDESK gives you the following capability:

Manage project budgets, hours used and overall project progress
Manage project tasks, assignments and effort against each task and the impact on the project
Manage project risk and issues
Document notes and attachments for the project
Coordinate multiple tasks for a project and manage the process
Send task reminders and a summary of outstanding tasks to managers and resources
Project costs and billing
Project status reporting