My Account form is used to manage the following:

1. Change Password
2. Two-Factor Authentication
3. Manage Notifications

1. Change Password

1. Users can read the password requirements on the form before creating a new password.
2. The "Security Question" and "Answer" is required.  This is used to validate employee details at Password Recovery
3. Users can click on the "Show Another Code" option if the existing code is unclear. This will generate a new code.

2. Two-Factor Authentication

1. Email
   1. To enable 2FA using email, tick "Check this box to ENABLE Email Authentication for this account (2FA)" and click "Enable Email 2FA"
   2. To disable 2FA using email, goto menu "Global Administration -> User Maintenance ". Edit the user and untick "Two-Factor Authentication - Using Email"
2. Authenticator App
   1. To enable 2FA using Authenticator App, follow these steps:
      1. Scan the QR code or enter manual setup code using your authenticator app
      2. Verify the QR code is valid by entering the code from your authenticator app.
      3. Tick "Check this box to ENABLE Two factor Authentication (2FA)"
   2. To disable 2FA using authenticator app, goto menu "Global Administration -> User Maintenance". Edit the user and untick "Two-Factor Authentication - Using Authenticator App"

Note :

1. It is recommended that users enable both "Email" and "Authenticator App" two-factor. In cases when the email is not working, users can login using the "Authenticator App".

2. The authenticator app uses a "Time-based one-time password algorithm". It is important that the authenticator device's time is synchronized with UTC time to get the correct code.

3. Manage Notifications

When a user creates an account in LinkSOFT, they are automatically subscribed to receive email notifications. If you do not wish to receive notifications, then you can unsubscribe.

Below is a list of email notifications users can subscribe/unsubscribe:

• All Emails. Email address in this list will not get any emails from LinkSOFT.
• Helpdesk Call Actioned Today
• Helpdesk Call Analysis
• Helpdesk Call Notification
• Helpdesk Call Survey
• Helpdesk Outstanding Calls Listing
• System Alert Log