Users need access to process payment adjustments. Enable access to  "Allow Payments Adjustment, Menu 640-21" under Role Menu Access.

Steps to process payment adjustment or refund:

1. Navigate to "Account Payment -> Payment Adjustment/Refund" in POS . Refer to Figure 1.
2. Select the customer from the customer screen.  Search for the customer on the "Search Customer" screen.
   1. The search will load unallocated payments for the customer.
   2. Select the payment to adjust.
3. Choose the "Transaction Type" either to void or refund payment. Refer to Figure 2.
4. Enter the adjustment amount.
5. Enter the description for the adjustment and save.
6. Click on the "Print" button to print the receipt.

Figure 1 : Payment Adjustment/Refund

Figure 2: Payment Adjustment Screen.